Frequently Asked Questions
How does the photo personalization work?
Upload a clear, front-facing photo of your child during the personalization process. Our AI places your child's likeness into the story illustrations, making them the star of their adventure. For best results, use a well-lit photo where your child is looking directly at the camera.
What information do I need to personalize a book?
At minimum, you'll need your child's first name. Optionally, you can add their photo for visual personalization and a custom dedication message to make the book extra special.
Can I preview my personalized book before purchasing?
You'll see a preview of your personalized book with your child's name displayed throughout the story before completing your purchase. Photo personalization previews are shown during the personalization process.
How long does shipping take?
Printed books are produced on demand: your personalized pages are finished and checked (usually a couple of days), the book is printed (typically a few business days), then standard US delivery takes about 7–14 business days — plan on roughly 2–3 weeks door to door. Exact times are estimates. A digital copy, if you add one, is emailed as soon as your book is ready, usually within a couple of days.
Do you ship internationally?
Currently, we ship printed books within the United States only. Digital books are available worldwide with instant access after purchase.
How do I track my order?
Once your printed book ships, you'll receive an email with tracking information. You can also check your order status by contacting our support team with your order number.
Can I get a digital version of the book?
Yes. Add a digital copy to any printed book at checkout and you get both: the interactive online reader, with page-turn animations and the story's choose-your-own-adventure choices, plus a print-ready PDF. It reaches you by email as soon as the book is ready — before the printed copy ships.
How do I access my digital copy?
We email you a link the moment your book is ready. You can also open it from your order confirmation page by clicking "Read Now", and the same email carries a download link for the PDF, so you can save or print it at home. The reader works in any web browser — no app to install.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay and Google Pay through our secure Stripe payment system.
What does the digital copy add-on cost?
The digital copy is an optional extra you can add to any printed book — the current price is shown next to it at checkout, before you pay. It adds the interactive online reader and a print-ready PDF to the hardcover or paperback you already ordered; the printed book itself is unchanged.
What is your refund policy?
Due to the personalized nature of our products, we cannot accept returns. If your book arrives damaged, or we got the personalization wrong, contact us within 14 days of delivery and we'll replace it free. If the details were entered incorrectly when the book was created — a misspelled name, for example — we can print a corrected copy at our printing cost.
What if my book arrives damaged?
We're sorry to hear that! Please contact our support team within 14 days of delivery with photos of the damage, and we'll send you a replacement at no charge.
Is my child's information safe?
Yes, protecting your family's privacy is our top priority. Photos are processed securely and only used to create your personalized book. We do not share personal information with third parties except as needed to fulfill your order (payments, shipping, support). Please see our Privacy Policy for full details.
How long do you keep uploaded photos?
Photos are stored securely only for the duration needed to process your order. After your book is created and delivered, photos are automatically deleted from our systems within 30 days.